Privacy Policy

1. Introduction

VBOTech ("we", "our", or "us") is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains what information we collect, how we process and share it, and your rights regarding your personal data when you use our website (vbotech.com), our products (including VBO ERP and VBO Connect), and our custom software services.

2. Information We Collect

We collect information you provide directly to us when interacting with our services:

• Account & Contact Information: Name, work email address, company name, phone number, and billing details when signing up or requesting a consultation.
• Product Usage Data: Operational information generated when using VBO ERP or VBO Connect, such as user roles, configuration preferences, and access logs.
• Communication Records: Messages, queries, feedback, or support tickets submitted through our contact forms or customer channels.
• Technical Data: IP address, browser type, device information, operating system, and interaction analytics to ensure uptime and performance.

3. How We Use Your Information

We utilize the collected information strictly for legitimate business purposes, including:

• Delivering, maintaining, and enhancing our software solutions and client projects.
• Processing transactions and managing subscription accounts for VBO ERP and VBO Connect.
• Providing prompt technical support, responding to inquiries, and sending essential system notices.
• Complying with applicable legal obligations and preventing fraudulent or unauthorized activities.

4. Third-Party Integrations & APIs

Our communication platform, VBO Connect, interacts with official APIs from third-party services including Meta (WhatsApp Business, Facebook Messenger, Instagram). Any data processed via these channels strictly adheres to the respective platform developer policies and security standards. We never sell or rent your communication records or customer lists to third-party data brokers.

5. Data Security & Storage

We implement industry-standard encryption protocols (TLS/SSL in transit, AES-256 at rest), multi-factor authentication, and role-based access control to safeguard your data. Our hosting infrastructure follows modern ISO and SOC 2 security compliance guidelines.

6. Data Retention

We retain personal data only as long as necessary to fulfill the operational purposes described in this policy, unless a longer retention period is mandated or permitted by applicable law. You may request account deletion or data export at any time.

7. Your Rights

Depending on your jurisdiction, you have the following rights regarding your personal information:

• Right of access to the personal data we hold about you.
• Right to rectification of incorrect or outdated records.
• Right to erasure ("Right to be forgotten") upon termination of services.
• Right to restrict or object to specific processing activities.
• Right to data portability in a machine-readable format.

8. Contact Our Privacy Team

If you have questions, concerns, or requests regarding this Privacy Policy or our security practices, please contact us at: